EZRide+
Warranty Policy

EZ Lift Assist
Warranty Policy

Your EZRIDE+ (“Product”) is warrantied against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Product user manual (refer to the Assembly page on this site). Under this warranty, if a defect arises during the Warranty Period, Shield Innovations LLC , at its option will (1) repair the Product at no charge using new parts or parts that are equivalent to new in performance and reliability, or provide the user with replacement parts. Customers are responsible for freight charges on replacement parts. (2) exchange the Product with a product with equivalent functionality formed from new and/or previously used parts that are equivalent to new in performance and reliability. Customer is responsible for return freight to our warehouse on warranty repair. This warranty excludes normal depletion of consumable parts such as batteries, tires, brakes unless failure has occurred due to a defect in materials or workmanship, and damage resulting from abuse, accident, modifications, unauthorized repairs or other causes that are not defects in materials and workmanship.

EZ LIFT ASSIST is  warrantied against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase. Under this warranty, if a defect arises during the Warranty Period, Shield Innovations LLC , at its option will (1) repair the Product at no charge using new parts or parts that are equivalent to new in performance and reliability, or provide the user with replacement parts. This warranty excludes normal depletion of consumable parts such as batteries, wheels, actuators  unless failure has occurred due to a defect in materials or workmanship, and damage resulting from abuse, accident, modifications, unauthorized repairs or other causes that are not defects in materials and workmanship.

EZ Lift frame  carries a limited life time warranty and a 3 year warranty on the battery .

Return Policy

Return Policy terms & conditions apply to Continental US purchases only.

We offer a 30-day return policy. Complete the RMA form below. After your RMA information is received, we will provide a return shipping label. Once we receive the product at our warehouse, we will examine the overall condition of the returned EZRide.

The item must be in new, unused condition, and in the original box, and packaging. Indications of use include, but are not limited to: cracks, scratches, dirty tires, pet hair, or other household dirt, damage to charging ports, scratches to the frame or body, or scratches on the controls.

Return shipping costs are the responsibility of the customer.

Items must be returned within 30 days from the date of purchase.

Unfortunately, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery, and tech Set-Up fees are not refundable.

All returns are subject to a standard 20% restocking charge.

Accessories for the EZRide+ are not refundable/returnable.

EZRide display and demo units are not returnable.

EZ Lift Assist is non-returnable, unless it is unopened, or a refused shipment only. Return shipping is the responsibility of the customer. There will be a 20% restocking fee.

Return Merchandise Authorization (RMA)

You must fill out the Return Merchandise Authorization (RMA) form below BEFORE we can process your refund. Your RMA form will be submitted to us electronically, once we receive the form we will email you a copy of your submitted RMA form. We will contact a shipper to schedule the return shipping pickup date, and printed label for your wheelchair.